Return Policy

Return & Refund Policy
At Serentix, your satisfaction is at the heart of what we do. While we strive to ensure every piece of clothing exceeds your expectations, we understand that sometimes a return is necessary. That’s why we offer a simple and transparent return policy to make the process as smooth as possible.

🗓️ Return Window
You have 30 days from the date you receive your order to initiate a return.

🚚 Return Options & Fees
Option 1: Return for Refund
You may return your item(s) and receive a full refund, minus a flat return shipping fee of €30, which will be deducted from your refund amount.

Option 2: Keep the Item & Get a Partial Refund
Prefer to keep the item but not entirely satisfied? You can opt for a partial refund of 20% of the item's original price — no return necessary.

✅ Return Conditions
To be eligible for a return:

Items must be unworn, unwashed, and in original condition

All original tags and packaging must be intact

You must include proof of purchase (invoice or order confirmation)

The return must be initiated within 30 days of delivery

🔄 How to Initiate a Return
Email our team at support@serentix.store to request a return authorization.

Once approved, package your item(s) securely with original packaging and invoice.

Clearly write your return authorization number on the outside of the package.

Ship your package to the return address provided by our support team.

💳 Refund Timeline
Once we receive and inspect your return, we will process your refund within 1-2 business days. Refunds are issued to the original payment method used at checkout.

🚫 Items Not Eligible for Return
Sale items (unless damaged or faulty upon arrival)

Customized or personalized products (unless there is a manufacturing defect)

Items returned outside the 30-day window

❓ Need Help?
Our customer service team is here to help you every step of the way.
Email us anytime at support@serentix.store — we’ll respond as quickly as possible.

Thank you for choosing Serentix. We truly appreciate your trust in us and look forward to delivering pieces you’ll love to live in.

– The Serentix Team