FAQs – We've Got You Covered
📦 Shipping & Delivery
When will I receive my order?
Delivery times vary by location. 3 – 10 business days (with tracking)
Please note: All orders require a processing time of 1–2 business days before shipping.
Can I track my order?
Yes! Once your order has been processed and shipped, you'll receive a tracking number via email. Please allow a short time for it to activate in the tracking system.
What if my order is delayed or hasn't arrived?
We do our best to ensure timely delivery, but occasional delays can occur. If your order hasn’t arrived within 4 weeks, you're automatically eligible for a full refund or free reshipment — no hassle.
For any issues, don’t hesitate to contact us. We're here to help.
🛒 Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express
How do I place an order?
It’s simple! Just browse our collection, choose the product(s) you love, add them to your cart, and follow the checkout instructions. Secure and smooth from start to finish.
Can I cancel my order?
If you need to cancel your order, please reach out to us as soon as possible — ideally before the order is shipped.
If the item has already been dispatched, you’ll need to wait for it to arrive, then contact us to arrange a return. Return shipping costs will be the customer’s responsibility.